There is no “support staff”.
AdaCore does not have a separate support team; every engineer in the company (including our CEO) has support as priority number one. This translates into the highest level of support possible by giving you unfiltered access to the developers who build and maintain the technology.
Our success is tied to our customers' success.
One of the unique aspects of our business model is that each product is a subscription-based package. If a customer isn’t satisfied with our services, they don’t renew. When you subscribe to one of our products, our job then is to constantly demonstrate that the value and savings you derive from our services far outweigh the cost of your subscription. The fact that we have an extremely high renewal rate must mean we’re doing something right.
We encourage customers to contact us frequently.
While some companies try to limit their support load, we actually encourage customers to contact us. In fact, if we haven’t heard from a customer in a while we contact them to remind them about our services. We want customers to think of AdaCore as a first line of defense and not wait until a problem becomes critical before they get in touch. This approach also benefits our technology. Frequent contact and feedback from our customers plays a vital role in the evolution and advancement of our products. If it takes you more than ten minutes to look it up, contact us instead.
Bottom line: reduce risks, save time, save money.
Whether it’s reducing risk, keeping a project rolling or helping improve productivity, we understand that in the end it’s all about helping our customers get their job done. Our services are designed to do exactly that. To find out more what our services can do for your project please contact an AdaCore representative at firstname.lastname@example.org