Enhanced Web-based Interface Sets the Bar for Unrivaled Customer Support
BOSTON, Mass. – March 27, 2007 – Military Technologies Conference - AdaCore, provider of the highest quality Ada tools and support services, today announced the release of GNAT Tracker 2.0, an enhanced version of the company’s innovative web server designed to provide seamless interaction between customer development teams and AdaCore’s worldwide team of expert support engineers.
GNAT Tracker is a secure, web-based interface that allows GNAT Pro subscribers to monitor their individual account information, submit and track questions (tickets) relating to the use of GNAT Pro or Ada, view the complete history of these tickets, and easily download answers or resolutions to issues raised. GNAT Tracker uses certificate-based encryption for all material, whether uploaded or downloaded, ensuring maximum security for customer data. GNAT Tracker allows customers to be in contact with AdaCore 24 hours a day, 7 days a week.
The enhancements to GNAT Tracker were heavily guided by customer input and opinions. Based on this feedback, AdaCore redesigned the user interface to specifically address requests for easier navigation of the support portal. The resulting interface now has a cleaner, more modern look and feel. It also offers a streamlined enquiry and response process for all project related questions. Both managers and developers alike will find GNAT Tracker 2.0 easy to navigate, and especially helpful in quickly bringing new staff up to speed.
GNAT Tracker 2.0 enhancements include:
- Improved, user-friendly design providing easier information retrieval;
- A redesigned ‘dashboard’ providing a quick overview of the customer account;
- Seamless, 24/7 access to expert support to help customers resolve problems rapidly;
- Additional details about the status of customer tickets, development versions and downloads allowing for rapid integration of new technology;
- Access to AdaCore’s Developer Center directly via the dashboard, where customers can find the latest news on AdaCore, GNAT Pro technology, technical papers, and code samples; and
- Direct access to Ada programmers/students looking for internship opportunities.
“Most companies claim to offer excellent support, but for AdaCore it’s truly a critical part of our company’s business model and something we take very seriously,” said Robert Dewar, President, AdaCore. “AdaCore doesn’t segregate out a ‘dedicated support staff’ function. Instead, every engineer in the company provides consulting, and considers it their number one priority. This translates into the highest level of support possible by literally giving customers unfiltered access to the largest team of Ada and GNAT experts in the world. “
“Providing direct, easy and rapid access to our expertise is what AdaCore is all about, and as with all our technology, we’re constantly improving and expanding these valuable services,” said Emmanuel Briot, GNAT Tracker Project Manager. “This latest enhancement to GNAT Tracker 2.0 is another innovation from AdaCore that reaffirms our commitment to providing exceptional consulting and support services to our customers.”
Pricing and Availability
GNAT Tracker 2.0 is currently available as part of the GNAT Pro subscription. We welcome you to visit our website and discover how GNAT Tracker can make the difference in successful project development by reducing risks, saving time, and money. For more information on GNAT Tracker, please visit http://www.adacore.com/home/gnatpro/services/gnat-tracker. For a demonstration of GNAT Tracker 2.0, or for more information on our support services, please contact us at firstname.lastname@example.org.
Founded in 1994, AdaCore is the leading provider of commercial software solutions for Ada, a modern programming language designed for large, long-lived applications where reliability, efficiency and safety are critical. AdaCore’s flagship product is GNAT Pro, which comes with expert online support and is available on more platforms than any other Ada technology. AdaCore has customers worldwide; see http://www.adacore.com/home/company/customers/ for more information.
Use of Ada and GNAT Pro continues to grow in high-integrity and safety-critical applications, including commercial and defense aircraft avionics, air traffic control, railroad systems, financial services and medical devices. AdaCore has North American headquarters in New York and European headquarters in Paris. www.adacore.com