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Providing Effective Support for Software

Wednesday January 16, 2008

In this paper, Emmanuel Briot ands Robert Dewar discuss and describe an infrastructure for providing effective support for complex software tools. The purchase of software usually includes provisions for ongoing support, and indeed there are some fundamental reasons why software is a different kettle of fish when it comes to providing this support.

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Posted in Ada / Ada 2005 / Ada 2012, Development Log